• Optimal Safety and Comfort: We ensure the transportation of live animals under the best conditions of safety, comfort, and hygiene.
• Expert Care: Specially trained staff provide continuous care for the animals before, during, and after flights.
• Wide Availability: Our service is accessible across all Uganda Airlines destinations.
• Flexible Transport Options: We cater to both accompanied and unaccompanied pets.
• Late Cut-Off Times: Enjoy the convenience of late acceptance times for your animals.
• Priority Boarding: Confirmed bookings receive high uplift priority onto the flight.
• Dedicated Support: Our sales and customer service team is ready to assist with any queries.
• Shipment Tracking: Stay informed with tracking options for your animal’s journey.

To ensure safe transportation, animals must be housed in secure containers that meet the following criteria:

• Durability: Containers should be robust and resistant to freight damage.
• Escape Prevention: The design must prevent the animal from escaping through any gaps.
• Ventilation: Adequate ventilation is required on at least three sides, with most airflow provided from the upper section.
• Size Restrictions: Containers must not exceed dimensions of L240cm x W114cm x H76cm, with a maximum weight of 150kg to fit in our aircraft cargo holds.

Each container must be clearly labeled with:

• The shipper’s full name, address, and 24-hour contact number.
• The scientific and common name of the animal(s) as per the shipper’s certificate.
• The number of animals inside the container.
• A warning label if the animal bites, such as “THIS ANIMAL BITES.”
• Instructions for feeding and watering.
• Details of any medication administered prior to shipping.

To ensure a smooth process, the shipper must provide the following documents:

• Shipper’s Certificate: Attach the shipper’s certificate (link provided for download).
• Transfer Certificate: Required for animals in transit; contact your local Uganda Airlines Cargo office.
• Permits: Obtain and provide both import and export permits.
• Health and Vaccination Certificates: Valid certificates must be attached to the air waybill (AWB).
• Shipper’s Certificate: As required for shipping.

• Advance Booking: Ensure bookings are made at least 48 hours before departure.
• Food and Water Receptacles: Provide separate, accessible containers inside or attached to the main container, with rounded edges and made from non-toxic materials.
• Feeding Instructions: Include clear feeding and watering instructions at the time of acceptance, and attach them to the container and shipping documents.
• Food Compliance: Ensure that any food provided complies with the regulations of the transit or destination country.
• Pre-Flight Preparation: Give your pet a long walk before the flight and feed it 6-8 hours prior to takeoff, offering only small amounts of water.
• Tranquilization: It is generally not advised to tranquilize animals before air travel due to the risk of a dangerous drop in blood pressure at altitude. Consult your vet for advice.

• Breed Compliance: Ensure compliance with breed restrictions per country.
• Size Limitation: The size of the aircraft cargo hold door limits the size of the animal’s container that can be accepted.
• Cabin Transport Restrictions: Uganda Airlines does not accept pets in the cabin, except for guide dogs. Pets must be transported as cargo, not through the airport check-in desk.
• Country-Specific Regulations: Different countries have varying regulations for animals in transit or being imported. Contact your nearest Uganda Airlines Cargo office for detailed information.