Welcome to our Frequently Asked Questions page, where we address common inquiries about our cargo shipping services.
Whether you're a first-time shipper or a regular customer, find answers to your questions about booking, tracking, documentation, and special handling procedures below.
Uganda Airlines Cargo transports a variety of cargo including general cargo, courier services, post office mail, perishables, and live animals and pets.
You can book a shipment through our website by visiting the "Book a Route" section.
Alternatively, you can contact our booking team via email at [email protected] or call +256 (0)312 200 401.
Our customer service team is available Monday to Friday, 8:00 AM to 6:00 PM (EAT).
Our head office is open Monday to Friday, 8:00 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PM.
The process involves booking your shipment, preparing your cargo, delivering it to our facility, and tracking it until it reaches its destination. Detailed instructions are provided at each step to ensure a smooth experience.
Ensure your cargo is properly packed and labeled. For specific packaging requirements, please refer to our Packaging Guidelines section or contact our customer service for assistance.
Yes, you can track your shipment in real-time using our "Track and Trace" tool on our website. Enter your unique tracking number to get the latest updates about your shipment.
We have robust security protocols including 24/7 surveillance, advanced screening technology, and strict access controls to our warehouse, this ensures all shipments are secure and safe.
Yes, certain items are restricted or prohibited from being shipped. Please refer to our Prohibited Items list or contact customer service for specific information.
Required documentation includes a commercial invoice, packing list, and any necessary export/import permits. Our customer service team can provide guidance on the specific documents needed for your shipment.
Our team will assist you with the customs clearance process to ensure smooth transit of your cargo. Please provide all required documentation and information to avoid any delays.
Perishable goods are stored in our temperature-controlled facilities to maintain their freshness. We offer specialized handling and expedited processing for perishable items.
Yes, we have dedicated facilities and trained staff to ensure the safe and humane transportation of live animals and pets. Please contact us for specific requirements and guidelines.
Fragile and high-value items are handled with extra care. We offer specialized packaging and handling services to ensure their safe transport. Please inform us of any special requirements when booking your shipment.
We accept various payment methods including credit cards, electronic bank transfers, and other secure online payment options.
You can get a quote by contacting our booking team via email at [email protected] or call +256 (0)312 200 401.