Shipping rates depend on several factors, including the weight, size, destination, and type of goods being shipped. At Uganda Airlines, we typically charge based on volumetric weight or actual weight (whichever is higher), along with additional surcharges for fuel, security, and destination charges where applicable.
Rates also depend on service level, for example, express or standard shipping.

Contents of the shipment, number of pieces, weight, dimensions, (for general cargo) plus origin and destination airports in addition to any other related information that we may ask for from you.

We transport a wide range of cargo, including the following types:

• General Cargo: Standard freight that can be safely transported in the aircraft's cargo hold.
• Special Cargo: Cargo that requires specific handling, such as dangerous goods, live animals, pharmaceuticals, perishables, human remains, and valuable items.
• Express Cargo: Time-sensitive items, typically handled by specialized courier services.
• Heavy Cargo: Bulky and heavy items, often requiring special equipment for loading and unloading. Including vehicles, aircraft parts, industrial equipment, artworks and antiques, medical equipment, oil and gas equipment, among others.

Each country, whether as the origin or destination, has specific document requirements for exporting and importing various types of cargo.

It is the responsibility of the shipper to determine the necessary documents for their consignment’s export and import. However, common documents for air cargo include:

• Air Waybill (AWB): The main transport document.
• Commercial Invoice: Required for customs clearance.
• Packing List: Describes the contents of the shipment.
• Export Declaration: Required for certain shipments.
• Customs Forms: Vary depending on the origin and destination countries.
• Certificates: Required for hazardous goods, perishables, live animals, human remains, medicines, and restricted items (e.g., health certificates).

We currently operate a fleet of CRJ-900, A320, and A330-800 aircraft, each with specific weight and size restrictions. Common weight limits for a single shipment typically range from 100 to 150 kg (220 to 330 lbs) for standard cargo. Large or oversized shipments may require special arrangements. For example, cargo aircraft can accommodate larger shipments with special handling needs.

The following dimensions apply to our current fleet:

Cargo movement is based on confirmed bookings and airline schedules. However, certain operational factors may cause delays in delivery, such as operational disruptions and capacity constraints, among others.

Note: Please always have your bookings confirmed by our reservations team prior to uplift.

Uganda Airlines does not cover consignment insurance.

It is advisable to purchase cargo insurance to protect against risks related to airfreight transportation. You should confirm the terms and conditions of coverage with your provider.

Volumetric weight or dimensional weight is calculated using the formula below:

Volumetric Weight (kg) = (Length (cm) × Width (cm) × Height (cm)) / 6000

If the volumetric weight exceeds the actual weight, it will be used for pricing purposes. This formula ensures that larger but lighter items are charged based on the space they occupy on our aircraft.

Note: The airline shall charge either the actual net weight or the volumetric weight of your shipment, whichever is higher.

In the unfortunate event that your cargo is damaged or lost, you will need to file a claims report as per the airline's claims policy.

Please visit www.ur-cargo.com/track-and-trace/

Yes, you can ship your dangerous goods with us, including items such as chemicals, batteries, and explosives. We strictly follow the IATA DG Regulations for safety and compliance.

We advise our clients to ensure they have the correct documentation and adhere to the required packaging standards.

Yes, Uganda Airlines has specific restrictions on the transportation of Dangerous Goods to safeguard our passengers, personnel, and aircraft.

A comprehensive list of these restrictions can be found in the IATA Dangerous Goods Regulations (DGR) under our filed Operator Variations.

Optionally, please contact your local Uganda Airlines Sales station for more information.

Depending on the nature of your shipment, packaging requirements are vital to ensuring the safe transportation of air cargo. We recommend using strong and durable packaging materials that meet the specific requirements of your shipment.

Below are some key considerations:

• Temperature-Sensitive Goods: If you're shipping items that require specific temperature control (e.g., pharmaceuticals, perishable food), packaging should include thermal insulation and coolants, such as dry ice or gel packs, to maintain the necessary temperature range.
• Dangerous Goods: Hazardous materials (such as chemicals or flammable items) must be packaged according to IATA (International Air Transport Association) regulations and other governing bodies. Packaging must include safety markings, labels, and documentation to ensure safe handling and compliance with air cargo regulations.
• Fragile Goods: Items such as glass, electronics, and delicate machinery should be packed with extra padding (e.g., foam, bubble wrap) and labeled as "Fragile" to ensure careful handling during transit.

Yes, we maintain the following temperature ranges in our facilities for perishable shipments:

• 15 to 25°C (CRT): Controlled Room Temperature
• 2 to 8°C (COL): Cold Storage
• 2 to 25°C (ERT): Extended Room Temperature
• -18°C and below (FRO): Frozen Storage